Risk: Hexagon’s business activities are conducted in a large number of markets with multiple customer categories. In 2022, Surveying was the single largest customer category and accounted for 20 per cent of net sales. For Hexagon, this customer category may involve certain risks as a downturn or weak development in the surveying sector can have a negative impact on Hexagon’s business. Surveying is followed by customer categories Electronics and Manufacturing with 17 per cent, Infrastructure and Construction with 15 per cent and 10 per cent and Power and Energy with 12 per cent. Changing demand of Hexagon’s customers is possible as technology needs and consumption change over time.
Hexagon may face risks, including reputational risks, while global conflicts persist, such as the Ukraine crisis (even though Hexagon’s business in Russia is frozen) due to unauthorized use or misuse of the company’s products. Further, the continuing or resurgence of the Covid-19 pandemic or any assimilated pandemic could result in delays, cancellations, or changes to user and industry conferences and other marketing events relating to Hexagon’s solutions, including its own customer and partner events, which may negatively impact the ability to obtain new and retain existing customers, and effectively market Hexagon’s solutions.
Risk management: Hexagon has a favourable risk diversification in products and geographical areas, and no single customer or customer category is decisive for the Group’s performance. The largest customer represents approximately 1 per cent of the Group’s total net sales. Credit risk in customer receivables accounts for the majority of Hexagon’s counterparty risk. Hexagon believes there is no significant concentration of counterparty risk. Further, in response to the Ukraine crisis, Hexagon has suspended new business in Russia. If any services are required to support and maintain those Russian customers who are not subject to sanctions, Hexagon will continue to provide such minimal support activities.
Hexagon’s compliance programme addresses all principles contained in the Code of Business Conduct and Ethics, including export controls. Hexagon is committed to complying with appropriate export controls, and the company’s compliance efforts aim to safeguard peace and security by preventing the unlawful trading of items (i.e., goods, software or technology) or diversion to destinations where they may be used for illegal purposes.